While an impressive selection of games and promotions is probably the first thing that you look for in an online casino, the quality of support is often overlooked but can be an important factor in where you choose to play. After all, nobody wants to encounter a problem with downloading games or making payments only to find that there is nobody to help. So, where can you find top quality support?
If e-mail is your preferred method of communication, then Noble Casino is a good bet. There are different dedicated e-mail accounts for the various problems that you might encounter. So, the cashier deals with all financial issues while tech will solve all downloading and installation glitches. Meanwhile, a general customer services account addresses all other problems.
When you’re looking for good customer service, it’s always worth checking out how many different languages are accessible to your chosen online casino. Although not a cast-iron guarantee, this is always a good indication of accessibility and willingness to help. By these standards, Party Casino is a very impressive production, as site information is available in thirteen different languages, including the likes of Finnish and Hungarian.
Returning to the possible methods of customer support, there is a noticeable trend which sees a growth in the use of online chat and a reduction in phone conversations. Very few online sites advertise a dedicated phone number for customer support, favoring a call-back option instead. Most sites though, such as Casino King and Las Vegas Casino, offer online chat support. This allows you to reach a customer services representative quickly and efficiently, without having to even leave your computer. Incredibly, many sites still give you the chance to contact them via fax, although it’s hard to imagine that many people take up the offer!