We pride ourselves on offering comprehensive, fair and unbiased online casino reviews. Our panel of experts has built on our more than twenty years in the gambling industry to develop our world-class twelve-point review process. Our review and ranking process strips away any confusion by revealing each brand's values, integrity, service excellence, and customer-centricity.
We understand that with the size and magnitude of the online casino industry, it can quickly become overwhelming to find a gambling site that is both trustworthy and offers services tailored to your preferences.
With that in mind, we have used our more than 20 years of online gambling experience to develop a comprehensive yet straightforward rating and review system that allows us to highlight any site's strengths and weaknesses quickly.
Implementing our review process, in turn, allows you to make an informed and educated decision about which online casino offers you the games, banking methods, customer service levels and promotions that suit your preferences and lifestyle.
Join us as we delve a little deeper into each rating criteria and explain what we look at and why this is important for you to consider when deciding which gambling site to join next.
Security Naturally, you will want to gamble at the safest and most secure website. However, this goes far beyond the use of SSL encryption. We also include their licensing jurisdiction and the independent review bodies they are approved by in this portion of the review process.
Fairplay Fairplay goes hand-in-hand with regulation and third party reviews as an online casino with strict oversight is more likely to offer games with fair odds, reliable payouts and honour any withdrawals you request. But, again, Crypto casinos have an advantage here thanks to their Provably Fair player review tools.
Payout When we score a casino well in the payout department, it offers the best banking options and fast processing. Additionally, the casino is transparent about processing times and documents required to ensure a smooth withdrawal each time, regardless of the size of the payout.
Player Feedback We believe that a strong brand is built not on marketing campaigns but on action, and who better to tell us about the activities of a casino than the players. Therefore, we give community feedback a lot of consideration regarding the final rating of any gambling site we review.
Support The best online casinos are open to player feedback, providing easy access to their customer support staff around the clock. We expect them to offer Live Chat, email support, and even telephonic support to ensure that you have someone to assist you 24/7.
Software In the world of regulated gambling, only the best casinos will be allowed to offer games by top-ranking casino game developers. Regulatory groups license these developers, so being approved to partner with them shows that the casino in question has a good foundation.
Banking Gambling sites that offer players trusted local banking methods have undergone extensive business and financial reviews by those processors. Not only does this give players cost-effective access to local deposits and withdrawals, but it shows that the casino was able to provide a good account of its business practices.
Mobile Mobile gambling is no longer a thing of the future; it is an essential aspect of the industry. A quality casino will offer customers access to the best games, customer service, banking, and promotions by providing a native app or mobile optimised website. It is no longer about the device but about being able to gamble whenever and wherever you want.
Reputation In most cases, online gambling sites do not offer customers a physical location to visit; this means that an essential part of their reputation is trust. Therefore, we take the online reputation of any casino we review into account before giving them a final score.
Games Online gambling is all about entertainment, and without a wide variety of casino games, for you to enjoy, the lack of games and gaming options will diminish that entertainment value. Therefore, we consider who the game developers are and how many games are on offer, do they cover the most popular categories like progressive jackpots and live dealer games, and of course, how many of these are available on mobile versus desktop.
Localization When you join a new casino, you will be spending your time and your money with them. In this instance, localisation becomes key to ensuring that you can navigate the website, understand the terms of the promotions, converse with customer support and play the games without making costly mistakes. Localisation shows how deeply a casino takes care of its players.
Promotions Promotions are an excellent way for you to experience all that a casino has to offer. However, we look beyond the upfront value of the bonus to determine if its terms are clear and concise, it provides reasonable wagering requirements, holds any real payout potential, and gives players a chance to learn new games. We also consider what comes after the Welcome Bonus by looking at reload bonuses, competitions, and loyalty programs.
Our experts review and rank hundreds of online casinos and gambling sites, taking each site through our extensive review process covering over 12 key factors.
We regularly verify our reviews and gambling sites database to have up to date and valid information. Ongoing updates include bonus offers, changes in terms, licensing and more.
We add a critical validation layer to our online casino and gambling sites' reviews and ranking by continuously processing players' complaints and feedback.
Discover the most trusted online casinos that received our Seal of Approval.
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Reel Island Casino Does your online casino offer exceptional player value and service excellence? Submit your site for OCR Seal of Approval review.
No, we offer players fair and unbiased insights into the leading online casinos in the gambling industry. The Seal of Approval can only be granted by meeting the highest levels of our strict 12 stages review process.
We believe licensing and regulation is some of the most important aspects of choosing a new casino. Licensed casinos are reviewed in-depth by the regulator, and you have the protection of a government agency should a dispute ever arise.
A welcome bonus might be attractive at first glance, but once used, that's the end of it. The other criteria speak to the long-term care and support you can expect to receive from the site you join, which has a far more profound impact on your experience than the initial bonus does.
Once we have selected an online casino for review, we scrutinise each aspect of their business using the twelve required criteria listed above. Online casinos who obtain the highest percentile scores will be selected to receive our Seal of Approval.
OCR has been in the online gambling industry, providing quality guides and unbiased reviews for more than twenty years. We constantly update and evolve our review processes to keep up with the latest industry developments.
When considering a casino for our Seal of Approval, it must score high in all twelve of our review criteria. A gambling site that achieves this will appear on our website as a trusted online casino and be allowed to sport our Seal to prove it.
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