Online gambling FAQs

We understand how complex the online gambling space can seem to new players. This guide will go over all the information you need, including online gambling safety, how bonuses and promotions work, which games are the best to play, and many more pertinent questions. Our list of online gambling FAQs is the perfect resource for new casino players.

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We have been helping players learn about online casinos, finding the best welcome bonuses, and navigating the world of online gambling regulation for decades. Our team of online casino experts dedicate their time and energy to delving into the details of the industry so that we can then create clear, easy-to-use, and sensible guides to help you do what you enjoy most, play casino games.

Once you pull the curtain back, it becomes clear that there are a set series of questions that new players ask and which experienced players need refreshing on. We then took it upon ourselves to compile a comprehensive online gambling FAQ to cover these questions.

To make it easy for you to find the answers you need, we have collated the internet's most asked gambling questions under clear subheadings. We have provided insights into Getting Started, Casino Games, Bonuses and Promotions, Deposits and Withdrawals, Licensing, and many other intriguing topics.

To answer your most pressing online gambling questions, navigate to the topic in question and read the related Frequently Asked Questions. Should any further questions need an answer, please reach out to us. We are happy to discuss your questions and share any additional insights we may have. In addition, we may add your topic to the frequently asked questions that will help other community members.

Beginners FAQ

Is online gambling legal?

Yes, the online casinos we recommend are licensed and regulated by highly regarded international gambling regulators. First, however, we recommend checking if online gambling is legal in your specific country.

What is the legal age for online gambling?

In most countries, the legal age for online gambling is 18 years or older. The US, however, does require customers to be 21 years of age or older to gamble in regulated states.

How do I sign up at an online casino?

Once you have found an online casino you like, click the link or button on our website to visit the casino. Then complete the sign-up form, and you will have joined your first online gambling site.

Can I have more than one account with the same casino?

No, you cannot. Your account contains your personal and banking information, and the casino will only allow you to register a single customer account to ensure your security.

How do I speak to the casino?

The customer service department is available to assist you around the clock. You can reach them by clicking on the Contact or Help link. In addition, casinos generally offer support via email, live chat, and telephone.

Can I open accounts at multiple online casinos?

Yes, you may. You can join as many online casinos as you like, but we recommend not being active on more than four at any given time. This feature will allow you to manage your time and budget and create ties with the casinos.

Do I need high-speed internet to gamble online?

While you need stable internet, it does not need to be the fastest. Casino software moves very little data back and forth, which means it can work on most land-based and mobile connections. The only caveat is live casino games that stream high-resolution video, as these require high-speed connections to play.

Games & Rules FAQ

Can I play casino games for free?

Yes, all our online casinos will offer you the option to play demo casino games to help you learn the ropes. There are also free spins, and bonus money offers where you can play for free and potentially win real money.

Do betting systems work online?

Casino games are called games of chance for a reason, as they rely on luck. However, while betting systems can give the illusion of control, there is no evidence to support that they work in the long run.

What Is the House Edge?

House edge is the small margin that the casino is guaranteed to win over time. This margin is not achieved by cheating but by clever game design. Each game has rules which favour the house to a greater or lesser degree.

What is the best casino game on the internet?

Choosing the best casino game is a very personal matter. Casino games come in many varieties and offer an incredible array of entertainment. However, we recommend trying each of the core game groups - blackjack, roulette, video poker and slots - to find the type of games you enjoy most.

Is counting cards illegal at online table games?

Despite what you see in films, card counting is not illegal, just unwelcome. It also has no value when playing online as the casino software uses all available cards for each game, and it would be like a live dealer shuffling the entire deck after each hand.

What is a live dealer casino game?

Live dealer games are when you play at an online casino against a live croupier and with other real players. The games are streamed via high-resolution video to your pc or phone from either a land-based casino or specialised gambling studio.

What does RTP mean?

RTP stands for Return to Player. It is the theoretical percentage that a casino game will pay back to players over time and also the inverse of the House Edge. For example, a casino games with an RTP of 96% means the house advantage on that game is 4%.

What does RNG mean?

RNG stands for Random Number Generator. This tool is a specialised piece of casino software that determines the outcome of each casino game, and it stores all the rules and defines all the payouts. This code is checked for honesty and fair results by regulators and third-party assessors.

What are progressive jackpots?

A progressive jackpot is a larger than standard jackpot that increases in value over time by adding a small percentage of every wager on the game to its prize pool. The prize pool diminishes and grows again as players play more when the pot is won.

Bonuses FAQ

Do all casinos offer real money bonuses?

Yes, all the casinos we recommend will offer real money bonuses to incentivise you to sign up. They also offer ongoing promotions to encourage you to remain loyal to the casino.

What are free spins bonuses?

These are bonuses that do not require an upfront deposit and do not add credits to your account balance. Instead, you receive many free games on one or more slot machines.

What is a deposit match bonus?

A deposit match bonus is a promotion where the casino rewards you with a bonus equal to a certain percentage of your deposit. For example, a 100% bonus on a €50 deposit would see your account receiving €50 in credits plus a €50 bonus.

What is the Loyalty Program?

Loyalty programs, also known as VIP Programs, offer increased rewards and special offers based on player tiers. These are frowned upon in the UK, as the tiering is based on how much you spend. Instead, these programs offer comp points that players can use to claim bonus chips without any additional deposits.

Do I have to take the bonus offers?

No, while bonus offers are great for extending your playtime, more experienced players prefer to play with their own money as they can withdraw anytime without meeting wagering requirements.

What are wagering requirements?

To protect the casino from bonus abuse, you must wager the bonus amount a fixed number of times before being allowed to request a real money withdrawal.

Banking FAQ

Can I deposit at an online casino with my credit card?

Yes, you can. Using a credit card to deposit at an online casino is the most popular banking method worldwide.

Can I play in my local currency?

Most online casinos offer the major currencies for deposits and withdrawals. However, suppose you use a lesser-known banking method or live in a country with a unique currency. In that case, we recommend reviewing the conversion rates and banking fees with your preferred online casino.

What is an e-wallet, and is it safe?

An e-wallet functions like an online prepaid card in that you fund the e-wallet and then use its details to transact with an online casino. This additional buffer between your banking information and the casino adds another layer of security for those new to banking online.

Can I gamble with Bitcoin?

Yes, many reputable online casinos now accept deposits and process withdrawals using Bitcoin. Cryptocurrency transactions offer fast processing and cost-effective fees.

What are the bank fees when I gamble?

We recommend confirming the fees of the banking method you use at your preferred online casino. The general rule is that each transaction costs 1.5% to 3.5% of the amount deposited. However, some institutions offer flat fees.

Can I deposit and withdraw using the same account?

There is no blanket answer for this. While credit cards will accept deposits and withdrawals, this is not an option for EFT or prepaid card transactions. We recommend reviewing the casino banking section for an in-depth look at this topic.

How long do withdrawals take?

Withdrawal processing differs based on the method you choose. For example, credit card withdrawals can take up to 7 business days, e-wallets take approximately five business days, and Bitcoin payments can take less than 1 hour.

Regulation FAQ

Why should I only play at licensed online casinos?

Licensing and regulation have revolutionised the online gambling industry. Licensed casinos can prove they are financially able to honour any size jackpot, have processing agreements with local banks, and have their payouts regularly reviewed for accuracy and fairness.

What is an online gambling regulator?

A gambling regulator is a legal body in a specific country or region whose sole responsibility is the oversight of licensed online casinos. They also support and protect the local online gambling community that plays at their licensed casinos.

Are online casino games fair?

Yes, all the online casinos we recommend are considered to have the highest levels of honesty and fair play. This truth means that each game result and payout will be accurate and correct.

Safety FAQ

Must I verify my casino account?

To ensure that you are the legal account holder and protect the information you provide to the online casino, they will require that you verify your account via email or SMS.

What happens if I lose my username or password?

You will need to contact the customer centre, and they will assist you in renewing your password. This process will require you to answer specific account-related questions and have access to the registered email address or mobile number.

Will online casinos keep my money safe?

They process large sums of money as a core part of their business, so online casinos are incredibly secure. However, despite their level of safety, we still recommend withdrawing your winnings and not treating your casino account as a bank account.

How do casinos protect my personal information?

Casino websites are secured by 128-bit (or greater) SSL certificates, the very digital security certificates used by online banks. Beyond that, their data servers are kept in secure locations where access is limited to only the highest-rated and intensely scrutinised personnel.

Do online gambling sites sell my data?

No. Online casinos are in the business of offering casino entertainment to their customers while building on a solid reputation. Therefore, they will not sell or share your banking or personal information as it would jeopardise their relationship with you and their ability to make money from your gambling.

Software FAQ

Is online casino software safe?

Yes, it is safe. Online casinos rely on your loyalty and support to flourish like a bank. They use the latest encryption certificates and abide by international data security protocols to ensure your online information is safe and secure.

Do I have to install the online casino software to gamble?

It is unnecessary to install the online casino software to gamble on your pc or mobile, and most online casinos offer their casino games via their secure websites.

Can I gamble on my mobile phone?

Yes, all the best online casinos either offer native mobile casino apps or have mobile-optimised websites to allow you to gamble on any device at any time or place you like.

Will the casino software work on my iPhone and iPad?

Yes, iOS is a very stable and secure mobile operating system, and casino developers have ensured their games function perfectly for Apple users.

Gambling Glossary

Online gambling is a such an exciting topic replete with insider jargon, special terms and player lingo that usually takes years of playing to master. With our handy glossary of online casino terms, you will gain a deeper understanding of crucial gambling elements and get to speak like a veteran player at the same time.

Learn more

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